Collaborative Business Relationship Status achieved for West Berkshire partnership

VolkerHighways is proud to have achieved the ISO 44001 Collaborative Business Relationship standard for its partnership with West Berkshire Council. This award follows previous success for our contracts in Luton, Medway, Bath & North East Somerset and Oxfordshire County Council.


The accreditation follows an independent assessment by the British Standards Institution (BSI) of the implementation of formal collaborative relationship between VolkerHighways and West Berkshire Council. 

To achieve the certification, VolkerHighways and West Berkshire Council had to conduct a gap analysis of their current processes and attend a series of workshops and meetings to develop their contract-specific relationship management plans. They also had to evidence all the good work and value that collaboration can bring to their teams and their stakeholders. This involved carrying out surveys to review and monitor levels of trust across the contract. 

The certification is the first international standard to address collaborative business relationships. It shows that VolkerHighways provide a framework that gives a consistent, yet adaptable service while ensuring effective, collaborative working relationships.

Successfully achieving accreditation in just six months is a testament to our strong working relationship with West Berkshire Council.

Nicola Keegan, Quality Manager for VolkerHighways, said: "We are delighted to achieve certification with West Berkshire as our fifth relationship to formally implement ISO 44001. Collaboration remains at the core of how VolkerHighways conduct business and essential for our clients in highways maintenance as the most effective operating solution to succeed together. Well done to all involved in this success.”

“Achieving ISO 44001 emphasises the close working relationship that the Council enjoys with VolkerHighways. This will ensure that we are able to continue to work closely to improve West Berkshire’s infrastructure together.”

Peter Walker Service Lead for Highways & Transport Innovation at West Berkshire Council