Quality

Our clients associate VolkerHighways with construction and maintenance excellence. We consistently deliver this across all of our activities through our client focussed personnel.

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Providing delivery focused on high quality highways services and continuous improvement, we aim to ensure that our services are delivered on-time and to the standards we and our customers expect.

Our Quality Management System, accredited to ISO 9001:2008, enables us to develop better working practices, manage our supply chain and capture client information. It provides a platform that ensures our overall quality objectives, as set out in our Quality Policy are implemented throughout the business unit. It also ensures that our employees, contractors and suppliers know their roles and responsibilities in helping VolkerHighways to achieve high levels of quality.

Through our systems, processes and procedures we are able to monitor Key Performance Indicators at contract and organisational levels providing an approach to service delivery that is flexible, responsive and of a consistent high quality to meet and exceed our customers' needs.

Our employees recognise the importance of meeting standards to help reach our aim of becoming the UK highways service provider of choice.

To request more information on our Quality Policy and Practice document, please contact us here.

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